Is everything included in the piece price, or are there additional costs?
Everything is included in the piece price. There are no hidden extra costs.
What prices can I expect?
Most pieces cost between € 20,- and € 35,-, for example cups, bowls, or medium-sized plates. We also offer cheaper pieces like figures or decorative objects, as well as larger blanks like vases, large bowls, or plates. Prices vary depending on the size and complexity of the piece.
How can I reschedule my appointment?
You can reschedule or cancel your appointment via the button “Reschedule, cancel or request a refund” in your course confirmation email. If you are unable to attend, we kindly ask you to adjust your booking as early as possible so that others have the opportunity to take your spot. Please make sure to review our rescheduling and cancellation policy for ceramic painting bookings.
What if I cannot attend my appointment?
In the case of a possible rescheduling or cancellation, you will find the relevant instructions under the first question “How can I reschedule my appointment?”
Important: Rescheduling requests via email, phone or in person cannot be accepted and are therefore invalid.
If the rescheduling and cancellation deadline (for paid bookings) has already passed, you are welcome to privately pass your spot on to friends or acquaintances, as tickets are not tied to a specific person. This allows you to give them a lovely experience and ensures that reserved spots do not remain unused if the rescheduling deadline has already passed.
Do I need prior experience to paint ceramics with you?
No, that is not necessary. At the beginning of your session, we will give you a short introduction to the colors and how to use them. After that, you can let your creativity run free.
How can I book a slot?
All slots can only be booked online directly via our website. The calendar shows you on which days and how many spots are available for booking. Choose your preferred day and number of participants and click “Book Now.” This adds the booking to your cart, and in the next step you can complete the payment process.
How do I book a slot if I have a gift card?
The code can be entered during checkout for paid ceramic painting bookings after adding the booking to the card. It’s valid for both locations. If you have multiple voucher codes, you can enter and redeem them one after another.
Please note that gift cards for paid bookings can only be redeemed online, and we cannot refund you on site afterward for advance payments.
If you have made a free ceramic painting booking (under 5 people) and would like to pay with a gift card, you can bring it with you and the respective piece price will be deducted from your gift card on site.
What should I bring to the session?
A portion of good mood :) We have everything else at the studio!
To protect your clothing, we provide aprons on site. If some paint still gets onto your clothes, don’t worry, it can be easily washed out.
When can I pick up my finished pieces & what happens if I forget them?
Your painted ceramics will be ready for pickup 8 days after your visit. If you cannot pick them up personally, the person collecting them must be able to show a photo of your pieces.
Your painted ceramic pieces will remain on our pickup shelf for up to one month after your visit before being sorted into boxes due to space limitations. Until that point, we are responsible for the completeness and condition of the pieces; afterward, we can no longer guarantee this.
Every year before Christmas, we donate all remaining pieces that have stayed with us for more than one year to “Aktion Leben.” Since we started this initiative two years ago, we know that there are people there who truly appreciate handmade ceramics for personal use or as gifts. The pieces find new loving homes. :)
Can I have my pieces shipped home?
We are happy to ship your masterpieces by post, no matter where you are located within the EU. Shipping outside the EU is not possible. Fees of Austrian Post:
Shipping within Austria (1–3 pieces*): €7.17
Shipping to Germany (1–3 pieces*): €17.35
Shipping within the EU (1–3 pieces*): €21.00
An additional packaging & service fee of €9.50 applies per package, as we wrap each piece by hand and personally drop it off at the post office to ensure it arrives safely :)
*Medium-sized pieces such as cups, bowls, plates, small vases. Large pieces such as vases, jugs, etc. are calculated as 2 medium-sized pieces.
Are my pieces dishwasher safe?
Ceramic painting pieces are made of earthware and are fired at 1040°C. They are dishwasher safe; however, very fine hairline cracks may develop in the glaze over time. The pieces are not microwave safe.
I’m not happy with how the glaze turned out on my
piece. Is it possible to reglaze it, or receive a refund or reimbursement?
We understand that glaze results can sometimes be
surprising, but reglazing high-temperature fired pieces is not possible, and
we do not offer reglazing or deglazing services.
Glazing in pottery is an inherently variable process and cannot be fully
controlled or replicated exactly. Even when the same glaze, clay body, and
firing schedule are used, the final outcome can differ from piece to piece.
Many factors influence the result, including kiln placement, temperature
fluctuations during firing, glaze thickness, how the glaze interacts with
the clay, and the overall kiln atmosphere. These variables are a natural
part of working with handmade ceramics.
Because of this unpredictability, glaze appearance is not considered a
defect. For this reason, we do not offer refunds, reimbursements or remakes
based on glaze results or personal preference.
