T&Cs

1. What are Terms & Conditions?

1.1

These General Terms and Conditions define the conditions under which the company (company name: Fresh Ceramics GmbH, trading name Fresh Ceramics, “the Studio” or “the Company”) provides its services. Services include:

  • painting ceramics in the studio,

  • painting ceramics at home,

  • offering courses, workshops and events,

  • Open Studio,

  • gift cards,

  • providing firing services, and

  • purchasing finished products in the Fresh Ceramics shop.

All services and offers are provided exclusively on the basis of these Terms and Conditions. Any terms and conditions of customers that conflict with or deviate from these Terms and Conditions shall not be recognized unless we have expressly agreed to their validity. The Company’s performance of contractual obligations shall not be deemed acceptance of any deviating contractual terms. These Terms and Conditions shall also apply as a framework agreement for all future legal transactions between the contracting parties.

1.2

Please read these Terms and Conditions carefully and make sure you understand them. If you do not agree to them, you may not become a customer of Fresh Ceramics.

1.3

The Company may amend these Terms and Conditions at any time. If you continue to use our services after changes have been made and communicated to you, you agree to be bound by those changes.

1.4

You can view the current version of our Terms and Conditions at any time by clicking the “Terms & Conditions” link at the bottom of the Fresh Ceramics website (www.freshceramics.at). It is your responsibility to ensure that you are familiar with the current terms. We therefore recommend checking this link regularly.

1.5 Definitions

  • “Company” or “Fresh Ceramics” refers to Fresh Ceramics GmbH, trading name Fresh Ceramics.

  • “Studios” refers to the Vienna studio locations at Westbahnstraße 18, 1070 Vienna, Austria and, from March 15, Altgasse 20, 1130 Vienna.

  • “Terms and Conditions” refers to these Terms and Conditions.

  • “Customer” refers to any person who uses a service or purchases a product for a fee.

  • “Courses and Workshops” refers to any organized course for which a fee is charged.

  • “Course and Workshop Participants” refers to any customer who pays for a course or workshop.

  • “Firing Service” refers to the service where ceramic pieces are fired in professional kilns at various temperatures for a fee.

  • “Open Studio” refers to the co-working space rented by customers for a limited time after payment.

  • “Fresh Ceramics Shop” refers to the physical stores at both Vienna locations offering tools, clay, kits and ceramic pieces.

  • “Online Shop” refers to www.freshceramics.at/shop/

  • “Week” refers to Monday to Saturday.

  • “Usage Month” refers to 4 calendar weeks.

2. General

2.1

Each customer declares that all provided information is true and correct. Customers must inform the Company of any changes to phone number or email.

2.2

The Company reserves the right to refuse entry to the studio.

2.3

Except for children’s courses, children aged 3–14 may only use the studio or attend courses if accompanied by a parent or an authorized adult who must also be a paying customer.

2.4

Fresh Ceramics shall not be liable for minor negligence regarding property or financial damage. Gross negligence must be proven by the injured party. This limitation also applies to employees and representatives.

2.5

Personal belongings are brought into the studio at the customer’s own risk. No liability is assumed.

2.6

All information provided is created to the best of our knowledge, but no liability is assumed for accuracy or completeness unless in cases of intent or gross negligence.

2.7

Fresh Ceramics does not guarantee any specific learning outcome.

2.8

All pieces must be marked with initials or a symbol. Unmarked items will be donated after a certain period.

2.9

No liability is assumed for loss or damage of ceramic pieces or unsuccessful firing results.

3. General and Special Provisions

3.1 Painting Ceramics (General)

Studio rules apply. Staff instructions must be followed.
Painted items are completed within approx. 10 days unless otherwise agreed.
Customers have 2 months to collect items, otherwise they will be donated.
Shipping is possible upon request. The studio is not liable for shipping damage.

3.2 Painting Ceramics in the Studio

Includes:

  • paint,

  • transparent glaze,

  • firing at 1040°C,

  • tools (brushes, sponges, banding wheels),

  • workspace for 2 hours (Mon–Sun).

Broken or damaged items must be paid in full.

3.3 Painting Ceramics at Home

Includes glaze and firing. Items must be returned during opening hours.

3.4 Courses and Workshops

Participants may only use facilities during course times.
Booking is done via the website; booking implies acceptance of these Terms.
Courses are booked on a first-come, first-served basis.

Fees are listed online but may vary.
Late payments incur reminders (€7 fee per reminder).
Unpaid fees may be handed to a collection agency.

Sessions vary in length.
Missed sessions due to instructor absence will be rescheduled if possible or refunded proportionally.

Courses may be canceled if minimum participants are not reached. Full refund or alternative date provided.

Changes of location only justify cancellation if unreasonable to reach.

3.5 Children’s Courses

Children aged 3–6 must be accompanied.
Includes:

  • clay,

  • bisque firing at 980°C,

  • glazing by staff,

  • firing at 1200°C,

  • tools,

  • workspace.

Extra pieces cost €12.
Instructions must be followed.

3.6 Online Gift Cards

Available online, no expiry.

3.7 Course Gift Cards

Available physically or online.
Price guaranteed for 1 year.
Booking required to redeem.
General booking conditions apply.

3.8. Loss of a piece

3.8.1. If a ceramic piece cannot be located after the agreed collection date has passed, the incident will be documented internally. The customer will be informed of the status within two (2) weeks from the time the item is identified as missing, either by phone or email.

3.8.2. Fresh Ceramics shall only assume responsibility for locating or compensating the loss of a ceramic piece if all of the following conditions have been fulfilled by the customer:


a) A photo of the finished piece exists and the piece is clearly labeled on its underside or, if labeling was not possible at the time of signing, on a signature slip provided by Fresh Ceramics.

b) The piece is clearly marked with the customer’s full last name, as well as the date and a glaze stamp.

c) The agreed production and collection period has fully elapsed.

d) The agreed collection deadline has been complied with.

3.8.3. In cases of insufficient or unclear labeling, in particular where only initials, first names, or other non-unique identifiers are used, any liability for loss shall be excluded.

3.8.4. If the ceramic piece cannot be located within two (2) weeks following the notification in accordance with paragraph (1), the customer shall receive compensation in the form of a voucher for a “Clay Time” session including 500 grams of clay.

3.8.5. The voucher is transferable, redeemable at both studio locations, and valid for three (3) months from the date of notification. Redemption requires prior booking via the website at no charge and presentation of the voucher on-site on the day of the visit.

4. Cancellation Policy

Tickets are transferable.

4.1 Regular Courses

1–4 people:

  • Cancel within 24h of confirmation

  • Reschedule once up to 24h before

5–9 people:

  • Cancel within 24h

  • Reschedule once up to 7 days before

10+ people:

  • Cancel within 24h

  • Reschedule once up to 14 days before

Changes must be made via booking link.

4.2 Painting & Clay Time

Small bookings: flexible
Large bookings:

  • Cancel up to 72h before

  • Reschedule once up to 12h before

4.3 Private Events & Team Events

  • Cancel up to 8 weeks before

  • Reschedule once up to 4 weeks before

  • Fees apply:

    • 2–4 weeks: 50%

    • <2 weeks: 100%

  • No-shows charged fully

4.4 Long Courses (5+ days)

  • Cancel within 24h

  • Reschedule up to 14 days before

  • No changes if booked within 14 days before start

4.5 3-Day Courses

  • Cancel within 24h

  • Reschedule up to 7 days before

  • No changes if booked within 7 days

4.6 Open Studio

  • Cancel up to 72h before

  • Reschedule once up to 12h before

5. Firing Service

  • Only staff may operate kilns.

  • No liability for damage or loss.

  • Payment required in advance.

  • Pricing per kg.

  • Firing depends on kiln capacity.

  • No guarantee on timing.

  • Incorrect materials may cause liability.

  • Items not collected after 3 months are donated.

6. Handmade Ceramics Sales

  • Returns only for defective items (30 days).

  • Items must be unused.

  • No refunds for broken ceramics.

  • Handmade variations possible.

7. Right of Withdrawal

14-day withdrawal right without reason.

8. Online Shop Terms

  • Prices exclude shipping/taxes.

  • Prepayment required.

  • Shipping at customer risk.

  • Austrian law applies.

  • Data processed under GDPR.

9–12 Additional

  • Customers liable for damages.

  • Data protection according to GDPR.

  • Content is copyright protected.

  • Safety rules must be followed.

  • Studio use at own risk.

  • Cleaning required after sessions.

13–14 Legal

  • Fresh Ceramics GmbH based in Vienna

  • Austrian law applies

  • Jurisdiction: Vienna