How can I reschedule our team event?
You can reschedule your course once free of charge up to 4 weeks before the course begins. Please send us an email to teamevents@Freshceramics.at. For rescheduling or cancellations within 4 weeks before the course, fees apply. All information can be found in our cancellation policy.
Do we need prior experience to participate in the courses?
No, that is not necessary. All our team events are also suitable for beginners.
How can I book a team event?
Please send us an email at to teamevents@freshceramics.at. We will coordinate the planning and implementation together. If you already have dates in mind, feel free to let us know.
What is the difference between pottery & hand-building courses?
When working with clay, there are generally two different approaches:
On the one hand, there is wheel throwing, where pieces are created on an electric pottery wheel. The objects created this way are characteristically round, symmetrical, and thin. On the other hand, there is hand-building and shaping the clay by hand at the worktable. This includes coil building, pinch technique, and slab building. Here, you are not bound to the round base shape created by a wheel and can let your creativity run free.
What should I bring to the course?
A portion of good mood :) We have everything else in our studio!
However, shorter nails – as well as clothing that can get a little dirty – are an advantage. If some clay or glaze gets on your clothes despite the aprons, don’t worry, both can easily be washed out.
Can I bring my own snacks and drinks to a course session?
You are welcome to bring small snacks and non-alcoholic drinks to your course session. We also have space in the refrigerator for small cakes and can provide a large plate. If you bring a cake, we kindly ask you to bring paper plates and cutlery yourself.
If you would like to consume alcohol, you can purchase one of our 0.7 l "Wine & Clay" bottles for €25.00 or a 0.2 l bottle for €5.20 on-site.
When can I pick up my finished pieces & what happens if I forget them?
Your ceramics from pottery & hand-building courses will be ready for pickup 3 weeks after the last course day. The pieces can be collected individually or together – please let us know on the course day which option you prefer.
We keep already glazed course pieces on our pickup shelves for 3 months. After that, due to space limitations, they are sorted into monthly boxes in which we can no longer guarantee the completeness or condition of the pieces. Every year before Christmas, we donate all remaining pieces that have stayed with us for more than a year to "Aktion Leben" to bring joy to someone else. :)
Can my pieces be delivered to us?
We are happy to send your masterpieces by post, no matter where you are in the EU. Deliveries outside the EU are not possible. Fees of the Austrian Post:
* Shipping within Austria (1–3 pieces*): €7.17
* Shipping to Germany (1–3 pieces*): €17.35
* Shipping within the EU (1–3 pieces*): €21.00
Additionally, packaging & service costs of €9.50 apply per package, as we pack each piece by hand and personally bring it to the post office to ensure it arrives safely :)
* medium-sized pieces such as mugs, bowls, plates, small vases. Large pieces such as vases, jugs, etc. are counted as 2 medium-sized pieces.
I am not satisfied with the glaze result on my piece. Is it possible to reglaze it or receive a refund or compensation?
We understand that glaze results can sometimes be surprising. However, reglazing high-fired ceramic pieces is not possible in our studio, and therefore we do not offer this service.
Glazing in ceramics is inherently a variable process and cannot be fully controlled or exactly reproduced. Even when using the same glaze, the same clay, and the same firing schedule, the final result can vary from piece to piece. Many factors influence the outcome, including placement in the kiln, temperature fluctuations during firing, glaze thickness, the interaction between glaze and clay, as well as the overall kiln atmosphere. These variables are a natural part of working with handmade ceramics.
Due to this unpredictability, the appearance of the glaze is not considered a defect. For this reason, we do not offer refunds, reimbursements, or remakes based on glaze results or personal preferences.
Can my pieces go in the dishwasher?
Your pieces are made of stoneware clay. They are fired at 1200°C, making them vitrified afterwards and both dishwasher-safe and microwave-safe.
I’m not happy with how the glaze turned out on my
piece. Is it possible to reglaze it, or receive a refund or reimbursement?
We understand that glaze results can sometimes be
surprising, but reglazing high-temperature fired pieces is not possible, and
we do not offer reglazing or deglazing services.
Glazing in pottery is an inherently variable process and cannot be fully
controlled or replicated exactly. Even when the same glaze, clay body, and
firing schedule are used, the final outcome can differ from piece to piece.
Many factors influence the result, including kiln placement, temperature
fluctuations during firing, glaze thickness, how the glaze interacts with
the clay, and the overall kiln atmosphere. These variables are a natural
part of working with handmade ceramics.
Because of this unpredictability, glaze appearance is not considered a
defect. For this reason, we do not offer refunds, reimbursements or remakes
based on glaze results or personal preference.
