How can I reschedule my course?
You may reschedule your course once up to 24 hours before the course begins via the button “Reschedule, cancel or request a refund” in your course confirmation email. Cancellations are possible up to 24 hours after receiving the booking confirmation via the same button.
What if I cannot attend my course date?
Since tickets are not tied to a specific person, you are welcome to privately pass them on to friends or acquaintances. This way you can give them a wonderful experience and ensure that reserved spots do not remain unused.
In the case of a rescheduling or cancellation, you will find the corresponding instructions under the first question “How can I reschedule my course?”
Important: Rescheduling requests via email, phone or in person cannot be accepted and are therefore invalid.
Do I need prior experience to participate in the courses?
No, this is not necessary. All our courses are suitable for beginners. Advanced courses are labeled accordingly.
How can I book a course?
All courses & offers can only be booked online directly via our website. The calendar under each course description shows you on which days and how many spots are available for booking. Choose your preferred date and number of participants and click “Book Now.” This adds the booking to your cart, and in the next step you can complete the payment process.
How do I book a course if I have a gift card?
The code can be entered during checkout after adding a booking and is valid for both locations. If you have multiple voucher codes, you can enter and redeem them one after another.
What is the difference between pottery and hand-building/modeling courses?
When working with clay, there are generally two different approaches:
On the one hand, there is wheel throwing, where pieces are created on the electric pottery wheel. The resulting objects are characteristically round, symmetrical and thin. On the other hand, there is modeling and shaping clay by hand at the worktable. This includes coiling, pinch technique and slab technique. Here you are not bound to the round base shape created by the wheel and can freely express your creativity.
What should I bring to the course?
A portion of good mood :) We have everything else at the studio!
However, shorter nails – and for pottery wheel courses also a hair tie for longer hair as well as clothes that may get a little dirty – are an advantage. If despite the aprons some clay or glaze gets onto your clothing, don’t worry, both can be easily washed out.
When can I pick up my finished pieces & what happens if I forget them?
Your ceramics from pottery and modeling courses are ready for pickup from 3 weeks after the last course day. If you cannot come in person, the person picking them up must be able to show a photo of your pieces.
We keep already glazed course pieces in our pickup shelves for 3 months. After that, due to space limitations, they are sorted into monthly boxes where we can no longer guarantee completeness or condition. Every year before Christmas, we donate all remaining pieces that have been with us for more than one year to “Aktion Leben” to bring joy to someone else. :)
I’m not happy with how the glaze turned out on my
piece. Is it possible to reglaze it, or receive a refund or reimbursement?
We understand that glaze results can sometimes be
surprising, but reglazing high-temperature fired pieces is not possible, and
we do not offer reglazing or deglazing services.
Glazing in pottery is an inherently variable process and cannot be fully
controlled or replicated exactly. Even when the same glaze, clay body, and
firing schedule are used, the final outcome can differ from piece to piece.
Many factors influence the result, including kiln placement, temperature
fluctuations during firing, glaze thickness, how the glaze interacts with
the clay, and the overall kiln atmosphere. These variables are a natural
part of working with handmade ceramics.
Because of this unpredictability, glaze appearance is not considered a
defect. For this reason, we do not offer refunds, reimbursements or remakes
based on glaze results or personal preference.
